Use collapsible tabs for more detailed information that will help customers make a purchasing decision.
Ex: Shipping and return policies, size guides, and other common questions.
1) Prices and delivery times
The table below shows the prices and shipping times for your order, depending on the delivery method you have chosen:
| MODALITY |
PRICE |
DELIVERY TIME |
|
Mainland Portugal
|
0€ for purchases +59€
€5.90 for purchases under €59 |
1-2 business days if ordered before 1pm on the same day
|
|
Azores and Madeira
|
1Kg: 32€
3Kg: €36.39
5Kg: €41.92
10Kg: €47.43
15Kg: €58.79
20kg: €71.20
25Kg: €84.17
32Kg: €98.05
[Each additional kilo adds €4.34]
|
Up to 7 business days
|
| Peninsular Spain |
€7.90*
|
Up to 7 business days |
|
Spain Balearic Islands (1) and remote areas (2)
|
1Kg:
3Kg:
5Kg:
10Kg:
15Kg:
20Kg:
25Kg:
32Kg:
[Each additional kilo adds €4.34]
|
Up to 7 business days
|
[1] Add VAT at the legal rate in force.
Shipping costs may be affected by current campaigns.
MORE INFORMATION
Delivery of orders is ensured by DHL Parcel Portugal postal services. The deadlines indicated in the table above are the deadlines generally observed and may vary depending on reasons beyond our control, taking into account strikes, stoppages, cases of force majeure, festive periods such as Christmas, Easter and Carnival. The payment of any penalty or compensation based on this basis is not accepted.
Once the banking institution confirms that your payment has been accepted, Bark & Miau will process your order, which will be sent to the delivery address indicated in your order on the Website.
Delivery by DHL Parcel Portugal:
See general transport conditions: https://www.dhl.com/content/dam/dhl/local/pt/dhl-parcel/documents/pdf/pt-dhl-parcel-portugal-gtc-pt.pdf
If you do not collect your package within the timeframes indicated by the postal services in the delivery notification left in the mailbox in case of absence (15 working days), the package will be returned and the products ordered will be refunded (amount credited to the bank card used for the order), at the latest, within 30 days following the return of the package to Bark & Miau.
If the package arrives damaged or opened, you must refuse delivery to the postal service manager, indicating the damage found and making a complaint to them regarding the defect. Any package delivery that is accepted will be considered to be free from defects at the time of delivery.
If the package arrives damaged or opened, you must refuse delivery, stating the reason on the delivery note or, alternatively, accept it, clearly stating your reservations, defined and specified, on the delivery note. Any delivery of packaging that is accepted without reservations at the time of delivery will be considered to be free from defects at the time of delivery.
