Privacy Policy

Bark & Miau strives to ensure your privacy is protected when you use our services. For this reason, we have a policy that sets out how your personal data will be processed, protected, and meets the requirements of the General Data Protection Regulation. Visit this page to stay updated on any changes to our Privacy Policy. This Privacy Policy applies only to Bark & Miau and the users of our online services.

Who is responsible for/controls your personal data?
This website is operated under the name Bark&Miau and is owned by the Portuguese company Ready4Fortune Unipessoal, Lda. You can contact us by phone at +351 915301711 or by email at hello@barkandmiau.com.

The user has the right to the protection of their personal data, in accordance with the provisions of current Portuguese legislation on data protection and the General Data Protection Regulation.

What types of personal data do we collect?
We will collect the personal data you submit to us, for example, when you place orders, contact our customer service, or participate in contests. The personal data you submit to us may include, for example, contact information (name, surname, email, address, telephone, mobile phone) and date of birth. In addition, we may collect certain personal data from external sources, such as address updates.

How do we use your personal data?
We may use your personal data for the following purposes:
• To create and manage your personal account on the Bark & Miau online store;
• To process your orders and returns through our online services;
• To send text message notifications regarding delivery status;
• To contact them if you encounter any problems with the delivery of your items;
• To answer your questions and inform you of new services or changes to them;
• To send you marketing offers, such as newsletters and SMS messages about promotions and new products (newsletter subscribers only)
• To notify the winners of contests organized online;
• To conduct analyses with the goal of providing you with relevant marketing offers and information;
• To confirm that you are of legal age to make online purchases;
• To send you surveys in order to give you the opportunity to influence our offers and services (newsletter subscribers only);
• To prevent the misuse of our services.
We will retain your data for as long as necessary for the stated purposes or for the time required by law, up to 2 years of inactivity. After this period, your personal data will be deleted.

What are my rights?
The data subject may, at any time, exercise the following rights:
• Right of access – the right to request a copy of the information that Bark & Miau holds;
• Right of rectification – the right to correct data that you consider inaccurate or incomplete;
• Right to be forgotten – in certain circumstances, as a user you can request that the data we hold about you be erased from all our records;
• Right to restriction of processing – when certain conditions apply to have the right to restrict processing;
• Right to data portability – the right to have your data transferred to another organization;
• Right to object – the right to object to certain types of proceedings;
• Right to object to automated processing, including profiling.

The above rights can be exercised by emailing hello@barkandmiau.com or by sending a registered letter to our postal address: Ready4Fortune Unipessoal, Lda, Rua Germão Galharde, n.º 4, 7º Dto,
4715-290 Braga

Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to prove your identity to ensure that personal data is only shared with its owner.

Please note that in certain cases (for example, due to legal requirements) your request may not be processed immediately. In any case, you will be informed of the steps taken in this regard within a maximum of one month from the date the request is made.

If the data subject wishes to make a complaint about how their personal data is being processed by Bark&Miau, or how their complaint was handled, they have the right to lodge a complaint directly with the supervisory authority:
National Data Protection Commission – CNPD
Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa
Tel: +351 213928400, Fax: +351 213976832
Email address: geral@cnpd.pt


Can I revoke my consent later?
If consent is legally required for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out based on the consent previously given, nor the subsequent processing of the same data based on another legal basis, such as compliance with the contract or the legal obligation to which Bark & Miau is subject.

If you wish to withdraw your consent to receive marketing communications from Bark&Miau, you can do so by clicking on the opt-out link ("unsubscribe") present in each Bark&Miau newsletter, contacting us by phone at +351 915301711 or by email at hello@barkandmiau.com.

Data storage period
The period of time during which data is stored and maintained varies according to the purpose for which the information is processed. Whenever there is no specific legal requirement, the data will be stored and maintained only for the minimum period necessary for the purposes that motivated its collection or subsequent processing, after which it will be deleted.

By registering on this Website, the Customer declares that they have read our Terms and Conditions and Privacy Policy and that they consent to the processing of the information and data provided, and declares that all information or data they provide to us is true and accurate.

This website allows us to collect data to target ads on other websites based on the online activity of users who visit the Bark&Miau website. Users can opt out of receiving targeted advertising by visiting http://www.youronlinechoices.com/pt/your-ad-choices and disabling companies that collect their data.

Bar&Miau reserves the right to share only the personal data collected that is necessary for providing the transportation service, or other data necessary for completing the order and shipping process, always in the Client's interest.

How do we protect your personal data?
We adopt technical and organizational measures to protect your data against loss, manipulation, and unauthorized access. Our security measures are continuously adapted depending on technological progress and developments. To ensure the highest possible security for all card purchases, all information is sent in an encrypted form. This means that the information is sent through a secure connection and that your personal data cannot be read by third parties. For card purchases, we work with a payment agent who helps us verify directly with your bank whether your card is valid for purchases. Your card details are processed with a very high level of security. When you pay by card, we reserve the right to perform an identity verification.

Cookies
A cookie is a small text file that is saved on your computer or mobile device and retrieved on subsequent visits to our website. Bark & Miau uses cookies to improve and simplify your visit.
There are two types of cookies: persistent and temporary (session cookies). Persistent cookies are saved as a file on your computer or mobile device for a maximum of 24 months. Session cookies are saved temporarily and disappear when you close your browser session. We use persistent cookies to save your homepage choice and to save your data if you select "Remember me" when logging in. We use session cookies when you use the product filter function, to check if you are logged in, or if you place an item in your shopping cart.

You can easily delete cookies from your computer or mobile device using your browser's options. For instructions on how to manage and delete cookies, please consult your browser's "Help" section. You can choose to disable cookies or receive a notification whenever a new cookie is sent to your computer or mobile device. Keep in mind that if you choose to disable cookies, you will not be able to take advantage of all our features.

Third-party cookies
We use third-party cookies to collect aggregated statistics in analytics tools. Read more about them and how to disable these features here: https://tools.google.com/dlpage/gaoptout/. The cookies used are both persistent and temporary (session cookies). Persistent cookies are saved on your computer or mobile device for a maximum of 24 months.

Hyperlinks
barkandmiau.com may include links to other websites that are not under our supervision. We accept no responsibility for the privacy protection or content of these sites, but we provide these hyperlinks to facilitate our visitors' access to more information on specific topics.

I am not of legal age.
Bark&Miau cares about the privacy and security of minors on the Internet. The Bark&Miau website is intended for the general public and is not designed for use by minors.

Liability arising from derivative use of the web page
Bark & Miau will not be held liable, under any circumstances, for damages of any kind that may arise, such as those caused by: errors or omissions in the content, lack of availability of the portal, or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all necessary technological measures to prevent it.
From the client's website, it is possible to redirect content to third-party websites. Given that the provider cannot always control the content introduced by third parties on their websites, it assumes no responsibility whatsoever with respect to such content. However, the provider states that it will immediately remove any content that may violate national or international law, morality, or public order, eliminating the link to such site and informing the competent authorities about the content in question.

Bark&Miau will not be responsible for information and content stored, including but not limited to, forums, chats, blogs, comments, social networks, or any other means that allow third parties to independently publish content on the Web. However, Bark&Miau is available to all users, authorities, and security forces, actively collaborating in the removal or, if necessary, blocking of any content that may affect or violate national or international law, the rights of third parties, or public morals and order. If a user believes that there is any content on the Web that may be subject to this classification, they are requested to immediately notify the website administrator.