Privacy Policy

Bark & ​​Miau strives to ensure that your privacy is protected when using our services. For this reason, we have a policy that sets out how your personal data will be processed and protected and complies with the requirements of the General Data Protection Regulation. Please visit this page to stay up to date with any changes to our Privacy Policy. This Privacy Policy only concerns Bark & ​​Miau and the users of our online services.

Who is responsible/controller of your personal data?
This website is operated under the name Bark&Miau and is owned by the Portuguese company Ready4Fortune Unipessoal, Lda. You can contact us by telephone 915301711 or by email geral@barkandmiau.com.

The user has the right to the protection of his/her personal data, in accordance with the provisions of current Portuguese legislation on data protection and the General Data Protection Regulation.

What types of personal data do we collect?
We will collect personal data that you send to us, for example, when you place orders, contact our customer service or enter competitions. The personal data that you send to us may include, for example, contact information (first name, last name, email address, address, telephone number, mobile phone number) and date of birth. In addition, we may collect certain personal data from external sources, such as address updates.

How do we use your personal data?
We may use your personal data for the following purposes:
• To create and manage your personal account in the Bark & ​​Miau online store;
• To process your orders and returns through our online services;
• To send you text message notifications regarding delivery status;
• To contact you if there are any problems with the delivery of your items;
• To respond to your inquiries and inform you of new or changes to services;
• To send you marketing offers, such as newsletters and SMS about promotions and new products (only for newsletter subscribers)
• To notify winners of competitions organized online;
• To carry out analyses in order to provide you with marketing offers and relevant information;
• To confirm that you are of legal age to make purchases online;
• To send you surveys in order to give you the possibility to influence our offers and services (only for newsletter subscribers);
• To prevent misuse of our services.
We will keep your data for as long as necessary for the purposes mentioned above or for as long as required by law, up to 2 years of inactivity. After this period of time, your personal data will be deleted.

What are my rights?
The data subject may, at any time, exercise the following rights:
• Right of access – the right to request a copy of the information that Bark & ​​Miau holds;
• Right to rectification – right to correct data that you consider to be inaccurate or incomplete;
• Right to be forgotten – in certain circumstances, as a user you can ask for the data we hold about you to be erased from all our records;
• Right to restriction of processing – where certain conditions apply to have the right to restrict processing;
• Right to portability – the right to have your data transferred to another organization;
• Right to object – the right to object to certain types of processing;
• Right to object to automated processing, including profiling.

The above rights may be exercised by sending an email to geral@barkandmiau.com or by registered letter to our postal address: Ready4Fortune Unipessoal, Lda, Rua Germão Galharde, n.º 4, 7º Dto,
4715-290 Braga

Your requests will be handled with special care so that we can ensure the effectiveness of your rights. You may be asked to provide proof of your identity to ensure that personal data is only shared with the data subject.

Please note that in certain cases (e.g. due to legal requirements) your request may not be immediately satisfied. In any case, you will be informed of the measures taken in this regard within a maximum period of one month from the moment the request is made.

If the data subject wishes to make a complaint about the way in which his/her personal data is being processed by Bark&Miau, or how his/her complaint was handled, he/she has the right to lodge a complaint directly with the supervisory authority:
National Data Protection Commission – CNPD
St. Bento Street, No. 148, 3rd floor, 1200-821 Lisbon
Tel: 351 213928400, Fax: +351 213976832
Email address: geral@cnpd.pt


Can I revoke my consent later?
If consent is legally necessary for the processing of personal data, the data subject has the right to withdraw consent at any time, although this right does not compromise the lawfulness of the processing carried out based on the consent previously given nor the subsequent processing of the same data, based on another legal basis, such as compliance with the contract or legal obligation to which Bark & ​​Miau is subject.

If you wish to withdraw your consent to receive marketing communications from Bark&Miau, you can do so by clicking on the opt-out link (“unsubscribe”) present in each Bark&Miau newsletter, contacting us by telephone 915301711 or email geral@barkandmiau.com.

Data storage period
The period of time during which data is stored and retained varies according to the purpose for which the information is processed. Whenever there is no specific legal requirement, data will be stored and retained only for the minimum period necessary for the purposes for which it was collected or subsequently processed, after which it will be deleted.

By registering on this Website, the Customer declares that he/she has read our Terms and Conditions and Privacy Policy and that he/she consents to the processing of the information and data provided and declares that all information or data provided to us is true and corresponds to reality.

This website allows us to collect data to target ads on other websites based on the online activity of users who visit the Bark&Miau website. Users can opt out of receiving targeted advertising by visiting http://www.youronlinechoices.com/pt/your-ad-choices and deactivating companies that collect their data.

Bar&Miau only reserves the right to share the personal data collected necessary for the provision of the transport service, or other data necessary for the completion of the ordering and shipping process, always in the interest of the Customer.

How do we protect your personal data?
We have taken technical and organisational measures to protect your data against loss, manipulation and unauthorised access. Our security measures are continually being adapted to take account of progress and technological developments. To ensure that all card purchases are made as securely as possible, all information is sent in encrypted form. This means that the information is sent via a secure connection and that your personal data cannot be read by third parties. When making purchases by card, we work with a payment agent who helps us to check directly with your bank whether your card is valid for purchases. Your card details are processed with a very high level of security. When you pay by card, we reserve the right to carry out an identity check.

Cookies
A cookie is a small text file that is stored on your computer or mobile device and retrieved on subsequent visits to our website. Bark & ​​Miau uses cookies to improve and simplify your visit.
There are two types of cookies: permanent and temporary (session cookies). Permanent cookies are stored as a file on your computer or mobile device for a maximum of 24 months. Session cookies are stored temporarily and disappear when you close your browser session. We use permanent cookies to save your home page choice and to save your data if you select “Remember me” when you log in. We use session cookies when you use the product filter function, to check whether you are logged in or if you place an item in your shopping bag.

You can easily delete cookies from your computer or mobile device using your browser options. For instructions on how to manage and delete cookies, please consult your browser’s “Help” section. You can choose to disable cookies or to receive a notification each time a new cookie is sent to your computer or mobile device. Please note that if you choose to disable cookies, you will not be able to take advantage of all of our features.

Third-party cookies
We use third-party cookies to collect statistics in aggregated form in analysis tools. Read more about them and how to disable these features here: https://tools.google.com/dlpage/gaoptout/. The cookies used are permanent and temporary (session cookies). Permanent cookies are stored on your computer or mobile device for a maximum of 24 months.

Hyperlinks
The barkandmiau.com website may include hyperlinks to other websites that are not under our supervision. We accept no responsibility for the privacy protection or the content of these websites, but we provide these hyperlinks to make it easier for our visitors to access further information on specific topics.

I'm not of legal age
Bark&Miau is concerned about the privacy and security of minors on the Internet. The Bark & ​​Miau website is intended for the general public and is not intended for use by minors.

Liability arising from the use derived from the WEB page
Bark & ​​Miau shall not be liable, under any circumstances, for any damages or losses of any nature that may arise, such as, for example: errors or omissions in the contents, lack of availability of the portal or the transmission of viruses or malicious or harmful programs in the contents, despite having adopted all the necessary technological measures to avoid this.
From the customer's website it is possible to be redirected to the contents of third-party websites. Given that the provider cannot always control the contents introduced by third parties on its websites, it assumes no liability whatsoever with regard to such contents. In any case, the provider states that it will immediately remove any content that may contravene national or international legislation, morality or public order, eliminating the link to such website and informing the competent authorities of the content in question.

Bark&Miau shall not be liable for the information and content stored, but not limited to, in forums, chats, blogs, comments, social networks or any other means that allows third parties to publish content independently on the Web. However, Bark&Miau is available to all users, authorities and security forces, actively collaborating in the removal or, where appropriate, blocking of any content that may affect or violate national or international legislation, third party rights or morality and public order. Should the user consider that there is any content on the Web that may be susceptible to this classification, they are asked to notify the Web administrator immediately.